Shipping & returns

For any questions or concerns regarding shipping or returns please call us at 503-287-8786 or email at [email protected]

In-store pick-up orders will be available within 24 hours of the order being placed.  You will be contacted via email to let you know when your order is ready.   Note: We are closed most major holidays. 

USPS Orders will ship within 1-2 business days.

Returns:

Items returned for refund in new and unused condition in their original packaging will be given a full credit for the purchase price of the item to the original credit card used to purchase it. Items may be returned within 30 days of original purchase. Please allow one billing cycle for credits to appear on your credit card billing statement. To return a product please call or email us.

Missing or Incorrect Items:

If your package is missing items or the you received items which are incorrect please call or email us.

Defective Products:

Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of abuse or neglect is not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them others prefer us to handle it. If you feel you have a defective product you may contact the manufacturer for a return authorization directly or you can contact us. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. We can supply you with the manufacturer contact numbers for all of the products we sell. Shipping and labor are not covered by most warranties. We must be contacted before we will accept any warranty items.

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